Refund and Returns Policy

Return Policy:

If you wish to return your order, you can do so within 14 days of delivery. Full, unopened crates or unopened accessories can be returned within this timeframe. However, made-to-measure orders, loose slabs, and clearance items are non-returnable.

Return Arrangements:

  • To arrange a return, please email Nitya Stones will arrange the collection of the paving goods and require images of the crates in site to ensure that they are suitable for collection before scheduling the collection.
  • If the original packaging is opened or requires improvement before collection, the customer must repack them for safe return.
  • Failed collections due to non-compliance with the returns policy will incur a failed collection charge of £50 + VAT per crate to cover the company’s costs.

Return Costs:

  • For paving products, a restocking fee of £200 per crate will be deducted from any refund due once the products are returned. This fee covers the delivery, collection, return, and restocking costs incurred by the company.
  • For accessories, the customer must cover the return costs and a restocking fee of £10 per item will be deducted from any refund due.
  • Alternatively, selling the goods can often be a more cost-effective solution for customers, and Nitya Stones can offer advice on how and where to do this.

Refund Process:

  • Once the returned goods are received and their condition verified, the refund process typically takes 2-5 working days to complete.
  • If the products are returned damaged, the cost of the damage will be deducted from the refund.
  • After processing the refund, it may take an additional 2-5 days for the funds to appear in your account, depending on your bank and payment method.
  • Refunds are processed as a priority once the goods have been received and checked.
  • Please note that no goods can be returned without prior authorization from the company.
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